How can we help?

Once your order ships you'll get an email with a tracking link. You can also track anytime with your order number using Track order above — message us and we'll send it if you can't find it.

Usually not. Tracking can pause between scans, especially on international legs, then jump forward. If there's no movement for a week or more, contact us and we'll chase the carrier.

First check with anyone at your address, your mailbox, and any safe-drop spots — parcels are sometimes marked delivered a little early. If it's still missing after 24 hours, message us and we'll open a carrier investigation.

Multi-item orders are sometimes sent in more than one parcel, so the rest may still be on the way. If everything shows delivered and something's missing, send your order number and a photo and we'll sort it out.

Check your spam or promotions folder and that the email on the order is correct. Still nothing? Message us with your name and the email or phone you used and we'll resend it.

Yes — use Track order at the top of this page and enter your order number and email. No account needed.

Delivery times vary by destination. You'll see the estimate for your address at checkout, and tracking updates the moment your order ships.

We ship worldwide. Enter your address at checkout to see the available options and rates for your country.

Any express or priority options available for your country appear at checkout.

International orders can take longer than a domestic parcel, and busy periods add a little time. Your tracking always has the latest status — and if it stalls, message us and we'll look into it right away.

Start your return with Return order above, using your order number and email. Once approved, you'll get the return address and the next steps.

Once your return is received (or your cancellation confirmed), we process the refund to your original payment method and email you when it's issued. From there it usually takes 5–10 business days to appear, depending on your bank or card provider.

Yes — start an exchange in the returns portal and choose the item or size you'd like instead.

If we've emailed that your refund is issued, allow 5–10 business days for your bank to post it, and check the statement for the card you paid with. If it's been longer, reply to that email or contact us with your order number and we'll trace it.

Items should be unused and in their original condition and packaging. Faulty or incorrect items are always covered — just include a photo when you start your return.

If your order hasn't shipped yet, we can often cancel it or update the details. Contact us as soon as possible with your order number — the sooner the better. Once it's shipped we can no longer change it.

If your order hasn't shipped, message us the corrected address and your order number and we'll update it before dispatch.

Only one discount applies per order, so a code won't stack on an item that's already reduced. If a valid code still isn't applying at checkout, send us the code and your order and we'll check it.

The payment methods available to you appear at checkout based on your country — cards and the usual express options.

Sometimes a temporary authorization shows alongside the real charge and drops off in a few days. If you see two settled charges, send us both and we'll refund any duplicate.

Yes. Checkout is secured and payments are handled by trusted providers — we never see or store your full card details.

Each product page has a size guide with measurements. Compare against a similar item you already own — and if you're between sizes or unsure, message us and we'll recommend one.

Materials vary by collection. For example, our leather charms and leather phone straps use genuine French Alran leather, our phone cases have a vegan leather body with a leather charm, our ties are 100% mulberry silk, and our dachshund bags use faux suede. The exact materials for any item are listed on its product page.

Many are — for example our leather charms are hand-cut, stitched and layered. Each product page describes how that particular piece is made.

Care guidance is on the product page where relevant, and included with your order. As a rule, keep leather and fabric pieces dry and store them away from direct heat.

We restock our most popular pieces. Where a product page has a notify option, use it; otherwise message us and we'll tell you when it returns.

Yes — add a gift note at checkout and we'll leave prices off the packing slip so it's ready to give.

Yes. Add a gift box to your order on the product or cart page. If you'd like more than one — for example to wrap items as separate gifts — just select multiple gift boxes, one for each gift you'd like boxed.

For custom requests, get in touch and let us know what you have in mind — we'll tell you what's possible.

Any customs or duties are set by your local authorities. Where duties are prepaid, you'll see them at checkout; otherwise they may be collected on delivery.

A few countries require a tax ID for delivery (for example a CPF in Brazil or an RFC in Mexico). If yours does, we'll ask for it so your parcel isn't held.

Yes — we're a real business with an active support team behind every order. If anything isn't right, reach out and we'll make it right.

We reply to every message, usually within a day. Please check your spam folder for our reply, and make sure you reached us on the email or WhatsApp number listed on this page.

Colours can shift slightly between screens and in different lighting. If your item genuinely doesn't match the listing, send us a photo and we'll make it right.